Scout - Legal
Sub-Processors
Effective 08.07.2026
A “sub-processor” is a third party that processes personal data on behalf of Epic House SIA to run the Scout service. We keep the number of sub-processors to the minimum needed to operate, and every one is bound by a written data-processing agreement with obligations no less protective than our own, EU Standard Contractual Clauses (or an applicable adequacy decision) for any transfer outside the EEA, and - for AI providers - contractual zero-data-retention: prompts and outputs are not retained and are never used to train models.
Categories of sub-processor
| Category | What they do | Location |
|---|---|---|
| Cloud hosting & storage | Run the application and store data and uploaded media | EU (primary) |
| Database | Store account, lead and property data | EU |
| Messaging transport | Deliver WhatsApp and in-app messages | EU / self-hosted |
| Email delivery | Send sign-in, billing and service emails | EU |
| Push notifications | Deliver mobile push to the iOS app | US - EU SCCs |
| AI providers | Translate lead messages and generate listing descriptions, under zero-data-retention terms | EU / US - EU SCCs |
| Product analytics | First-party usage analytics for the mobile app | EU |
| Payments | Subscription billing and payment processing | EU / US - EU SCCs |
| Property-data sources | Provide property listings (read-only; we send them no customer data) | EU |
The itemised list
We maintain a current, itemised list that names each sub-processor together with its specific purpose, location and transfer safeguard. Because that list forms part of our customer agreement, we provide it to customers under a Data Processing Agreement on request - write to privacy@scoutgo.app.
We give customers at least 30 days’ prior notice of any planned addition or replacement of a sub-processor, so you can object on reasonable data-protection grounds before the change takes effect. If we cannot resolve your objection, you may terminate the affected part of the Service for the unused portion of your subscription.