Scout - Legal

Terms of Service

Effective 08.07.2026

These Terms of Service (the “Terms”) form a binding agreement between Epic House SIA (SIA), registration number 40203716958, with registered office at Duntes iela 6, Riga, LV-1013, Latvia, Latvia (the “Provider”, “we”), and the person or entity that subscribes to Scout (the “Customer”, “you”).

By creating an account, signing into Scout, or otherwise using the Service, you accept these Terms. If you are accepting on behalf of an agency or company, you confirm that you have authority to bind it.

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1. The Service

Scout is a software-as-a-service platform that helps real-estate agents and agencies handle inbound buyer enquiries via WhatsApp, qualify leads with AI assistance, search third-party property databases, and coordinate viewings (“the Service”).

The Service is provided “as is” and is intended exclusively for professional real-estate users in the European Economic Area. You may not use Scout as a consumer.

2. Your account

• You must be at least 18 years old and act in a professional capacity.
• You must give accurate registration information and keep it up to date.
• You are responsible for everything done with your account; keep your credentials and magic-link emails secret.
• We may verify your identity, your professional licence (where applicable), and your ownership of the email address and phone number you register.
• Each subscription is for use by named users at a single Customer; account sharing across organisations is not permitted.

3. Subscriptions, fees and taxes

• Subscriptions are billed monthly or annually in advance through our payment provider, in euro (EUR) plus applicable VAT and other taxes (Latvian VAT for B2C and Latvian Customers; EU reverse-charge for VAT-registered Customers in other EU Member States; per-jurisdiction VAT for non-EU Customers as applicable).
• Prices are shown in the app and on the payment provider's checkout page.
• Subscriptions auto-renew until cancelled.
• You can cancel at any time from the in-app billing page; cancellation takes effect at the end of the current billing period. Past payments are non-refundable except where required by law.
• We may change prices with at least 30 days’ notice by email; the new price applies on your next renewal.
• If a payment fails we may suspend or terminate the Service after a reasonable cure period.

3.1 Free tiers and trials

If we offer you a free tier or trial, we may change or remove it at any time. Limits (e.g., daily searches, message volume) are described in the in-app billing page and apply to free-tier accounts.

4. Acceptable use

You agree not to:

1. Use Scout to send spam, unsolicited commercial messages, or any communication prohibited by applicable law (in particular the EU ePrivacy Directive 2002/58/EC and its national transpositions, including Latvia’s Informācijas sabiedrības pakalpojumu likums and, where you target Spanish recipients, Ley 34/2002 LSSI-CE Art. 21).
2. Upload or transmit content that is unlawful, defamatory, infringes intellectual-property rights, contains malware, or violates third-party rights.
3. Attempt to circumvent rate limits, security controls, sub-processor agreements, or paid-feature gates.
4. Reverse-engineer, decompile, scrape, or attempt to extract the Service’s source code (other than parts published as open source).
5. Use the Service to make automated decisions that produce legal or similarly significant effects on individuals without human review.
6. Use the Service in violation of EU sanctions or export controls.

We may suspend or terminate accounts that breach this section, without refund, after written notice (or immediately if the breach is serious or ongoing).

5. Your content and data

• Customer Data means all data you, your team, or your leads upload to or generate in the Service (account info, leads, messages, properties, files).
• You retain all rights in your Customer Data. You grant us a limited, worldwide, royalty-free licence to host, process, transmit, and display Customer Data only to provide and improve the Service to you and to comply with the law.
• We do not train AI models on your Customer Data and we contractually require our AI sub-processors to refrain from doing so.
• You are responsible for the lawfulness of the data you put into the Service (in particular: that you have a lawful basis to process the personal data of buyers and listing agents you contact through Scout).

6. Data protection

Where Scout processes personal data on your behalf (such as your leads’ messages and contact details), we act as your processor and you act as the controller within the meaning of GDPR. The Data Processing Agreement at https://www.scoutgo.app/dpa is incorporated into these Terms by reference and governs that processing.

Our handling of your account, billing, and usage data - for which we are controller - is described in the Privacy Policy.

7. Sub-processors and third-party services

The Service relies on the sub-processors listed at https://www.scoutgo.app/sub-processors and on third-party services such as WhatsApp and third-party property portals. Their availability and their own terms are outside our control. We are not responsible for outages or changes caused by these third parties, and you remain bound by their terms when you use them through Scout.

8. Intellectual property

We (and our licensors) own all rights in the Service, including the software, design, branding, and documentation. Nothing in these Terms transfers any IP ownership to you. You may use Scout’s name and logo only to identify Scout as your provider, in accordance with normal practice.

You give us permission to use your name and logo as a customer reference on our website. You can revoke this permission at any time by writing to hello@scoutgo.app.

9. Confidentiality

Each party will protect the other’s non-public information with at least the care it uses for its own. Confidentiality obligations survive termination for 3 years, except trade secrets which remain protected for as long as they remain trade secrets.

10. Service levels and warranties

• We make commercially reasonable efforts to keep the Service available 24×7, excluding scheduled maintenance and force-majeure events. We do not commit to a contractual uptime percentage at this stage; if you require one, contact us for an enterprise plan.
• We warrant that we will perform the Service with reasonable skill and care.
• EXCEPT AS REQUIRED BY MANDATORY LAW, THE SERVICE IS PROVIDED “AS IS” AND WE DISCLAIM ALL OTHER WARRANTIES, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. AI outputs may be inaccurate; you must verify them before acting.

11. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, consequential, special or punitive damages, lost profits, lost revenues, lost goodwill, or business interruption.
• Our total aggregate liability for all claims arising out of or related to these Terms, in any 12-month period, is capped at the fees you paid to us for the Service in the 12 months preceding the event giving rise to the claim.
• Nothing in these Terms limits liability that cannot be limited under Latvian law (including liability for fraud, gross negligence, or wilful misconduct).

12. Indemnity

You will defend and indemnify us against any third-party claim arising from (i) your breach of these Terms, (ii) your Customer Data infringing or misusing third-party rights, or (iii) your use of the Service in violation of law. We will tell you about the claim, let you control the defence, and cooperate reasonably (at your cost).

13. Term and termination

• These Terms apply for as long as you have an account.
• You can terminate at any time from the billing page or by writing to us.
• We can terminate or suspend if you materially breach these Terms and do not cure within 14 days of written notice, or immediately for breaches involving security, illegal use, or non-payment.
• On termination: your access ends; we will keep your data for 30 days to allow export, then permanently delete it (subject to legally required retention, e.g., accounting records for 10 years under Latvian law).

Sections that by their nature should survive (IP, confidentiality, liability, data, governing law) survive termination.

14. Changes to the Terms

We may change these Terms. We will give you at least 30 days’ notice of material changes by email and by an in-app banner. Continued use after the effective date constitutes acceptance. If you do not accept the new Terms, you may terminate before the effective date and obtain a pro-rata refund of prepaid fees for the remaining period.

15. Force majeure

Neither party is liable for failure to perform caused by events beyond its reasonable control (natural disasters, war, terrorism, strikes, internet or power outages, government action), provided the affected party gives prompt notice and resumes performance as soon as reasonably possible.

16. Governing law and jurisdiction

These Terms are governed by Latvian law, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. The parties submit exclusively to the courts of Latvia (Rīgas pilsētas tiesa or another competent Latvian court of first instance), save where mandatory law gives the Customer the right to sue in another forum.

17. Miscellaneous

• Entire agreement. These Terms, the Privacy Policy, the DPA, and any ordering document signed between us form the entire agreement.
• Assignment. You may not assign without our consent. We may assign in connection with a corporate transaction.
• Notices. To us: hello@scoutgo.app. To you: the email on file.
• No partnership. Nothing creates a partnership, agency, or employment relationship.
• Severability. If any provision is held unenforceable, the rest stays in effect.
• Language. These Terms are issued in English. Any translation provided is for convenience only; the English version prevails in case of any inconsistency.

Contact

Epic House SIA - Duntes iela 6, Riga, LV-1013, Latvia - Reg. No. 40203716958
General: hello@scoutgo.app · Privacy: privacy@scoutgo.app